Peaceful Palms - Raymond Terrace, Port Stephens, Hunter Valley Accommodation - Bed & Breakfast

Peaceful Palms B&B

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Policies

Cancellation Policy

In the event of a cancellation, the following fees will apply to any refund due

depending on time left before expected date of arrival.

· More than 28 days - Full refund less an administration fee of $25

· Between 7 and 28 days Refund less an administration fee of $50

· Less than 7 days—one night tariff charged

· Less than 24 hours no refund

Smoking Policy

No smoking in the building or on the balconies upstairs. There are covered areas outdoors.

Arrival and Departure Times

Check out time: by 11am

Check in time: after 2pm

Please let us know if you want access to your room early in the afternoon.

Children

Children are welcome as long as both bedrooms are booked to ensure exclusive

use of the facilities. Children are to be supervised by the guests at all times around

the house and grounds.

There is a portacot available for your use with baby blankets.

Privacy Policy

 

Peaceful Palms Bed and Breakfast will only use any personal data collected during your use of our website and booking process in accordance with National Privacy Principles established under the Privacy Act 1988 and our Privacy Policy.  The information collected by us during the booking process or any other information sent to us by you or otherwise obtained by us are only used to fulfil your request for our products; providing a personalised service, maintaining accounts and records, statistical analysis, conducting market surveys, assessing and evaluating the use that is being made of our website.  Personal information will also be provided to VCubed Pty Ltd (our booking technology provider) and its associated partners.  Where the personal information has been provided via a Distributor, that Distributor may have access to that information.  The website uses cookies to collect information and the data collected in this way may be processed and submitted for the same purposes as above.  If you do not wish your personal information to be handled in this way you may cancel the booking process.

 

Your credit card details are not saved during the payment process, nor are they viewable by us or accessible by other parties.

 

We may amend this privacy policy from time to time.

 

 

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